The dependence on service providers for delivery of services is on the rise. More and more IT and BPO leaders are realising that timely execution of strategic programs to meet business needs is an uphill task and requires matured sourcing practices. Over the last decade several organisations embarked on an outsourcing-led transformation; several of these initiatives failed to deliver the expected value as many underestimated the complexity and skills required in executing the outsourcing strategy. This article touches on transformational outsourcing and advises on how companies can maximize outsourcing value.
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